Stoneware Vase

We offer worldwide shipping.

Shipping rates

We apply flat rates for shipping of smaller objects that can be sent by PostNord, BudBee, DHL, UPS or Schenker.

The rate is set according to two parcel sizes:

• Small 
  (40×40x40 cm)
  Sweden: 150 sek
  Europe: 300 sek
  Other: 500 sek
  
  
• Medium 
  (60x60x40 cm)
  Sweden: 250 sek
  Europe: 500 sek
  Other: 1000 sek
  
  
• Larger items
  Larger objects are delivered free of charge within the Stockholm area. For longer distances large objects are sent through specialised shipping firms. Prices vary depending on size and destination and we make sure to provide you with the best possible quote. Orders are finalised once the shipping quote has been accepted by the customer. 
  
  
• Pick up
  All objects can be picked up upon agreement in our showroom in Stockholm, Sweden. If requested, we will store all objects up to one month at no additional cost.
  
  
• Local delivery
  For customers in the Stockholm region we offer free home delicery on all orders exceeding 10 000 sek. Choose "Local delivery" at checkout and the product will be delivered to your home free of charge.
  
  
• Large orders
  We offer free delivery on all orders of 10 000 sek or more to customers in Sweden. 

Estimated shipping time

Schiller Dufva send all objects within five business days after the order has been placed. Standard shipping time for orders within Sweden is 2-5 business days.

For international orders shipping time vary by destination and size of object. Up to two weeks from the next coming shipping day should be expected. In the case the payment is made via invoice, we ship after we have received the full payment. 

During holidays the time for delivery might be longer. 

Our responsibility

Schiller Dufva assume full responsibility that the objects are in the described condition when they reach you. This responsibility holds until the object is either collected by the buyer or delivered by the shipping company. If the object(s) have been damaged during transport, the customer should point this out directly to the shipping firm and also notify us immediately.

Maximum time of delivery

We supply the shipping tracking number for each order and any other available information. We gladly answer all questions about delivery status and will make sure you feel as comfortable as possible during the time the order is on its way to you. 

If the time of delivery should exceed more than thirty (30) days for domestic orders the customer have the right to cancel their purchase. For international orders we ensure a maximum time of delivery of 45 days not including customs procedures. All cancelations of orders shall be sent to: info@schillerdufva.com.

Customs fees

The customer is responsible for all fees associated with customs clearance in their country of destination, including taxes, duty, customs charges etc as well as any wait caused by a delay in customs processing. This applies for all orders outside of Sweden.

The costumer has the legal right to withdraw or return their online purchase within 14 days after receiving their item.

To be eligible for a return, your item must be in the same condition that you received it with the original tags and box it came with. You also need the receipt or proof of purchase. 

To start a return contact us at info@schillerdufva.com. If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

The customer is responsible for all costs involving the return of the object(s), including insurance. The customer is also responsible for packing the item with care to make sure it is returned in the same condition.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We take great care to source items of great quality and condition, however, since they have been preowned signs of use are to be expected. Take care to look close at the images before completing your purchase and contact info@schillerdufva.com for more pictures or questions regarding condition or other uncertainties. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Send any return questions to info@schillerdufva.com.